Shipping
Order Processing: We typically process and ship orders within 1-2 business days of receiving your payment.
Shipping Methods: We offer a list of shipping methods. Shipping costs will be calculated and displayed during the checkout process.
Shipping Times: Estimated delivery times may vary from 5-7 days depending on your location and shipping method. Please allow additional time for processing during peak periods or holidays.
Tracking: You will receive a tracking number once your order has been shipped. You can use this number to track the status of your delivery.
Returns
Return Window: Items purchased from Jhaku may be returned within 10-15 days of the delivery date.
Return Conditions: Items must be in their original condition, unused, and with all tags and labels attached.
Return Process: To initiate a return, please contact our customer support team at [email address] or [phone number]. We will provide you with return instructions.
Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective or the wrong item was sent.
Refunds: Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item.
Exceptions
Custom or Personalized Items: Custom or personalized items are generally not eligible for returns.
Sale Items: Sale items may have restrictions on returns or exchanges.
Please note: This is a general shipping and return policy. Specific terms and conditions may vary depending on the product or situation. For any questions or concerns, please contact our customer support team.
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